"HOW TO WIN FRIENDS & INFLUENCE PEOPLE" by Dale Carnegie 

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How To Get Along With People


  •     Don't criticize, condemn or complain.
  •     Give honest and sincere appreciation.
  •     Look for and inspire the best in others.  (They may be a remarkable success, despite how they appear to you.  You don't know how far down they were when they started).

What Makes People Like You


  •     Smile.
  •     Remember that a person's name and use it every time you see them.
  •     Make the other person feel important - and do it sincerely.
  •     Listen more than you talk and do it even when what they're talking about isn't interesting to you.
  •     When you do talk, try to talk about what the other person is interested in.

Win people to your way of thinking


  •     Begin in a friendly way.
  •     Again, listen more than you talk.
  •     Work at seeing things from their point of view.
  •     Ask questions that have "Yes" answers.
  •     Let the other person feel that the idea is his or hers.  Don't present it as your idea, present it as simply an idea worth considering.  
  •     Show respect for the other person's opinions. Never say, "You're wrong."
  •     Remember the only way to win an argument is to avoid it.
  •     If you are wrong, admit it quickly and emphatically.

 

Lead By Inspiration Rather Than Control


A leader's job often includes shaping people's attitudes and behavior. Some suggestions to accomplish this:

  •     Begin with sincere praise and honest appreciation.
  •     Call attention to people's mistakes indirectly.
  •     Talk about your own mistakes before criticizing the other person.
  •     Ask questions instead of giving direct orders.
  •     Let the other person save face.
  •     Praise the slightest improvement and praise every improvement.
  •     Give the other person a fine reputation to live up to.
  •     Use encouragement. Make the fault seem easy to correct.
  •     Create a positive incentive for the other person to do the thing you suggest.

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